GRIEVANCE COMMITTEE & OMBUDSMAN
The public grievance reddressal mechanism is a part and parcel of day to day activities of any organization. Information processing is a major activity in government departments.Every organization must evolve a system for redressal of public grievances arising from its work. Grievance redressal mechanism should form an integral part of the machinery of any organization. No organization can claim to be accountable, responsible and user-friendly unless it has established an efficient and effective grievance redressal system. In fact, the grievances redressal mechanism of an organization is the gauge to measure its efficiency and effectiveness at it provides important feedback on the working of the organization. It helps the organization to deliver quality service to the public and other Stakeholders in a hassle free manner and in eliminating the cause of grievances.
SOA is having a larger public interface being a engineering college, it is all the more important that a sound public grievances mechanism is established so as to enable it to act as facilitator and to make the organization more responsive to the needs of the people.
Keeping this thing in mind SOA has got separate public grievance cell in order to help students and parents for any specific grievances during the tenure of their studies in the college and before joining the college too. For details one can contact our front office executive.
An ombudsman is an official, usually appointed by the university but with a significant degree of independence, who is charged with representing the interests of the public by investigating and addressing complaints of maladministration or violation of rights.
Whether appointed by the legislature, the executive, or an organisation, the typical duties of an ombudsman are to investigate complaints and attempt to resolve them, usually through recommendations (binding or not) or mediation. Ombudsmen sometimes also aim to identify systemic issues leading to poor service or breaches of student's rights.
Making a complaint to an ombudsman is usually free of charge. For colleges affiliated to RTU, ombudsman office is located at Rajasthan Technical University, Kota.